Contact
Corrections are the most useful message we get. If a listing changed and a page here is now wrong, tell us and it gets fixed with a dated note.
There is one address for everything: info@gentlecarat.com. The form below goes to the same inbox and is usually faster because it tells us what the message is about.
What we are best at answering
- A correction. We got a material wrong, a listing now says something different, or a product has been discontinued. This goes to the top of the queue and gets a dated note on the page.
- A manufacturer disputing a claim. We report what your listing states. If the listing is what is wrong, send us the published spec and we will re-check and update.
- A product we have missed. Especially one whose listing actually states the post and back metals, because there are fewer of those than there should be.
- Press and partnership questions. Noting up front that we do not sell placements and do not accept sponsored posts — see the editorial policy.
What we cannot help with
- Anything medical. We are not clinicians and will not guess whether you have a nickel allergy or whether a piercing is infected. Please see someone who can actually look at it.
- Orders, returns and shipping. We are a publisher. Your purchase is with the retailer and they are the only ones who can see it.